What is Unified Messaging?

Companies have finally recognized the power of new telecommunication technologies like VoIP, SIP, Cloud Telephony etc. They have come to realize the importance of using the latest communication system which facilitates effective and efficient communication. Unified messaging is the latest addition to this list of new enterprise communication tools.

Communication is now real-time with the services like the instant messaging. Some of the real time tools that we use for communicating are chats or text messages, IP telephony, video conferencing, presence information, data sharing, desktop sharing, speech recognition and call control. SMS, e-mail, fax and integrated voicemail make to the list of non-real time tools that we use for communication.

Unified communication and its features

Unified Communications is the technology that integrates all the above real-time as well as non-real time communication services on a common platform. All the network based communications like digital signage and Internet Protocol Television are integrated with the help of unified communication. With the help of UC an individual is able to send a message by using one medium and then use a different medium to receive the same message. Thus, a voice mail sent over the phone can be received through an email or mobile phone.

Unified Communication is used to incorporate various modes of business communications. It is a unique combination of different elements like audio, video and speech access, web conferencing, call control and multimodal communications presence, unified messaging, integration of business process etc.

Unified Messaging

Unified messaging or UM is a combination of various electronic messaging and communicating media such as SMS, email, voice mail, fax, video messaging etc., technology into a single line. It is accessible from a range of various devices. UM simplifies the access of all the users by storing all sorts of messages in one system, whereas in traditional communication system different sort of messages had different storing areas. An example of this is that previously messages were delivered into different type of stores such as email servers, stand-alone fax machines, voice mail system etc. But now voice mail can be directly delivered to the user’s inbox, the same place where emails can also be sent. Also, they can play them through their system’s speakers or headsets.

UM successfully combines emails and voice mails into one mailbox that is easily accessible from a range of various devices. Since UM as a whole simplifies the entire technique of communication, therefore it plays a huge role in making this technology more handy and user-friendly.

The development of UM gives way to the development of voice messaging and takes it to all together a new level. The development of voice messaging has given birth to VoIP or Voice over Internet Protocol. VoIP is a technique developed by a group of technologies that provides the potentiality of delivering voice messages and communications, and multimedia sessions over IP networks, such as the Internet. VoIP is also addressed as Internet telephony, IP telephony, IP communications, voice over broadband (VoBB), broadband phone service and broadband telephony. “Internet telephony” particularly refers to the provision of various communication services such as SMS, fax, voice messaging etc. over internet rather than by using PSTN or Public Switched Telephone Network.

The second generation of VoIP providers has taken it to the level of video calling and conferencing. The users can not only to do voice messaging and telephony over Internet but are also enabled for video calling and conferencing. This plays a huge role in changing the entire face of communication. This technology can be used in business for cutting out the cost of travelling in the need of in-person meeting. In the requirement of meeting one-to-one calls or conference calls can held, depending on the requirement. It can be very successfully used to cut short the cost of ISD or International calls.

Michelle Patterson is an avid technology blogger and writes extensively about IP/VoIP and Unified Communication. She works with some leading companies to understand the trends of these modern communication technologies.

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