Several vendors are offering a variety of unified communication systems. However, the interoperability between these unified communication solutions poses a huge challenge. A single vendor is often unequipped to provide all the functionalities from a single platform – a critical limitation of this technology.
A hardware-independent solution is the key to a successful enterprise communication solution. UC solutions should become a critical component of the operational module of any organization. It should not necessarily imply a change in the hardware models or adding more processing power or memory. This will put enormous financial pressure on the organization. Solutions suggesting a shift of businesses towards single vendor architecture fail to realize the full potential of unified communication.
Ironically UC was developed with the aim of providing enough flexibility and long-term financial advantages to businesses. These two primary goals can be achieved through the modification of the network as and when required by the businesses. Unfortunately the available unified communication solutions fail to achieve these goals.
The unification of various modes of communication on a common platform is not an easy job. For the unification to actually work, where every participant possesses all the compatible tools, there will have to be a one-size-fits-all service (locally hosted as well as cloud based). This solution is not portable, which renders it ineffective in the contemporary world.
For overcoming this challenge, every office, domestic PC or laptop needs to have a USB headset. All users will have to use the similar client software package for avoiding any kind of compatibility issue. Mac users might be completely sidelined. The same fate befalls the Smartphone and tablet users.
To overcome this challenge, consistent and compatible unified communication apps for major platforms like Android, OS X, Windows, and iOS needs to be developed. Microsoft is the only major player in the market, which appears to have solved this problem to some extent – thanks to its Lync Platform.
Smartphone users will always prefer separate apps for messaging, calling and videoconferencing over a unified tool designed to fit with their phone’s screen size and input models. Compared to smartphones, tablets are more flexible due to larger screen size. Despite the popularity of smaller versions of the tablets, users can make the mistake of opting for functional separation, rather than going for unification.
Tablets have much lesser input options than the computers and laptops, which have bigger screens. Screens with bigger dimension generally don’t address the issue of lesser input options. This limitation in the input mechanism makes a huge difference when it comes to usability for the multifunctional tools designed to support unified communication module.