6 Key Factors for Success in Digital Process Automation

Digital process automation is a technology that helps in optimizing workflow by automating one or two business processes. It ensures effectiveness and efficiency in business flow. It reduces the level of human interaction, the time spent on completing a specific task, and errors.

According to Forrester, a top leading research firm, DPA is more than a technology; it is a necessity that is needed to survive in the industry. Furthermore, McKinsey, a firm that focuses on creating positive and enduring change in the world, states that only through DPA  you can achieve 20% to 50% economic gains and 20% to 30% client satisfaction.

In other words, when you incorporate DPA into your business, you boost productivity, improve the unit work process and reduce costs.

So, in this blog, I'll go over everything you need to know about Digital Process Automation. But first I am going to differentiate between DPA, RPA, and BPA, the terms which often get confused with each other.

digital process automation

Digital Process Automation (DPA) vs. Business Process Automation (BPA) vs. Robotic Process Automation (RPA)

RPA is a technology that automates time-consuming, boring, and repetitive processes. It focuses on particular tasks and not high-level business processes. For example, you can use it to automatically scan spreadsheets and fill in your tax forms, etc.

DPA is software that optimizes workflow and improves customer and employee satisfaction. For instance, you can automate the invoice approval process and make sure that applications are always sent to the right individuals.

BPA technology helps in refining your business operations. It focuses on minimizing operational costs and improving efficiency. A few examples are purchasing products, authorizing contracts, and onboarding new employees.

In the end, DPA is a more updated form and requires less time and resources to achieve the same results.

So if you are ready and want to know more about how to implement DPA, then let's take a look at six key factors for success in DPA.

6 Key Factors for Success in Digital Process Automation

Listed below are vital factors that can ensure your success in DPA. I will discuss each one in detail.

Identifying Steps To Achieve

As a rule of thumb, whenever you introduce a new process, you should specify the steps that need to be completed to achieve the desired outcome. So, when you are installing DPA, you need to define the steps that are going to help you achieve your objective. Next, document all the updated steps and areas that need improvement.

However, the process can change over time, and in this case, the process management will record all the changes efficiently in real time. Furthermore, it uses real-time intelligence and design-thinking methodology to construct better processes. This in turn improves customer and employee experiences.

Implement DPA Across All Departments

Efficient end-to-end transformation requires DPA. Every department must work together to achieve the core business objectives. Automation in the packaging industry assists employees to communicate an issue they are facing with other stakeholders. In this way, they will know where their assistance is required.

As a result, departments don’t have to work on their own as DPA combines various resources and systems that promote business-wide digital transformation.

Go Frictionless

The goal of an organization should be to remove friction from its internal operations and external interactions with customers and stakeholders. Dismantling functional domains, challenging company culture, and eliminating old processes are all necessary for a frictionless environment.

It might also include changing the organization's business objectives in order to respond to new threats and take advantage of opportunities. DPA opens up new routes that produce results with less friction than was previously possible. All you have to do is to identify which processes you want to link that can deliver enhanced outcomes.

Form a Committed Team

To make your digital transformation successful, you need a committed team of experts. Why? They will help in solving all the issues and any challenges that your business might be facing and ensure a smooth transformation process.

The key is to not use the existing teams to perform such tasks due to a lack of knowledge, training, and education. But when you have a dedicated team, they can solve any problem they are faced with. This includes problems in:
  • New and competitive digital business industry
  • Technical operations
  • Internal business processes
  • New cross-industry operational skills
  • Implementation of technology changes

Implement Operational Intelligence

DPA can help you with performing modifications, where necessary, without interrupting the process. It can produce the desired results rapidly. However, operational intelligence in this regard helps in locating bottlenecks and reporting how they are affecting the business operations and outcomes.

It eliminates time-consuming tasks and the cost of replacement. Instead, it can make your old systems operate with new applications, producing outcomes that are smooth and long-lasting.

Analyze the Data

When digital process automation records operations in real time, you will also get detailed data to identify failure patterns and their causes. Management can quickly identify areas that are in need of improvement without having to manually review countless blocks of data. You can recreate the process from execution to completion with the desired goal in mind.


Although DPA is a process that needs specific attention and profound technical knowledge, it is not particularly difficult to start your digital transformation. However, if you are able to overcome them, the benefits you will get will surpass the challenges you face in order to bring your organization there.
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